Shipping Details
The shipping rate varies because of the size and weight of the products offered. For Limited Time we are offering FREE shipping! Shipping is currently limited to the continental United States. If you live in Canada and would like to order one of our products please contact us.
Shipping Lead Time
All orders ship out within 3-5 business days. In fact, often times products are shipped out the following day after the order is received. However, because many of the products are manufactured real-time please add 3-5 business days to the shipping time for processing just in case it does take us 3 to 5 business days to get it out.
Shipping Time In Transit
ALL orders are shipped via ground transport. Please add 7-9 business days to shipping lead time for receipt.
Shipment Tracking
Orders are processed and sent out within 3-5 business days of us receiving them. You'll receive notification via email when your order is processed and again when your order is shipped.
If you have any questions, feel free to send an email (sales@wood-splitters.com) or call our toll-free number 1-866-779-8606 and leave a message - someone will return your call shortly.
Warranty's & Guarantees
Mini Splitter Policies
Please contact us for shipping quotes to Alaska, Hawaii or Canada.
LIMITED WARRANTY
The Mini Splitter is warranted to be free from defects for the lifetime of the product. The hydraulics carry a 6 month Warranty. If the Mini Splitter breaks or fails, within the first 6 month ,while splitting logs we will replace or send out the necessary parts to make it right. This warranty is voided in the event that The Mini Splitter is used for any other purpose for which it was designed. All American Log Splitters Inc. cannot accept responsibility or liability for repairs not made by our qualified technicians. The warranty is transferable. For any warranty questions or issues please contact our technical department toll-free 1-877-646-4288.
Pow'R'Kraft
Please contact us for shipping quotes to Alaska, Hawaii or Canada.
Pow'R'Kraft provides a warranty to the Original Purchaser that its product is free from defects in material under normal use and service for a period of two(2) years from the date the product is purchased. Warranty is void if product has been disassembled by unauthorized personnel. The following will be needed for any claim:
- Written Explanation of reason for claim
- If it is a damage claim, pictures may be required
A representative will review the information provided for the claim. Once a claim
has been reviewed you will be contacted either by phone or email. After claim
approval you will be given a Claim Authorization Number (CAN#). If this is a
damage or lost claim the parts or replacement will be mailed out with in 1-2
business days. If this is a return, customer is responsible for all aspects of
returning the product. COD's/Collect Shipments will be refused and sent back.
Please get prior authorization before any returns so proper credit can be made.
12 Ton, 16 Ton, 20 Ton and 30 Ton Gas and Electric Log Splitters
Please contact us for shipping quotes to Alaska, Hawaii or Canada.
The warranty period is 1 year. The warranty covers all parts 100%. The warranty does not cover customer abuse. Return / Refund Policy: If unit is returned within 7 days from date of receipt, a full refund or credit towards a different machine will be honored if unit has not been used. If unit has been used and would like to return within the 7 day period, please contact us. These units are delivered via Semi Truck and will require you to provide assistance removing the log splitter from the truck.
WoodEze Products
Please contact us for shipping quotes to Alaska, Hawaii or Canada.
Any request to return merchandise will be allowed or disallowed at the discretion of WoodEze. Please call or e-mail us using the form below and request a Return Goods Authorization Number. WITHOUT PRIOR AUTHORIZATION, RETURN MERCHANDISE MAY BE REFUSED WHEN DELIVERED TO OUR WAREHOUSE. All merchandise returned must be shipped freight pre-paid and is subject to a minimum restocking charge of 20%. Please properly package and insure the item so a claim can be filed with the carrier if damage occurs during return shipping. Claims can not be made on items not properly and securely packaged. All returns must be made within 10 days of receiving authorization. All return goods must be in the original packaging and in new re-saleable condition.
No special orders or custom-made products may be returned. Any Free Freight. item returned will have the outbound freight cost deducted from the return total.
RETURNS
We strive to provide excellent products at low prices, along with outstanding customer service. However, occasionally situations may arise that require special handling. We have formed the below policies based on past experiences and these policies are in place to protect our company as well as the customers that shop with us. We strictly adhere to these policies in order to streamline the process of dealing with issues and this allows us to keep our focus on customer service & to keep our prices as low as possible.
Please note: There is a 25% restocking fee charged on all returned items and no refunds can be made after products have been used.
Please find your specific situation in the index below to determine how we handle that type of circumstance:
RETURN POLICY INDEX:
Circumstance
Section
I have decided to return a product that I purchased within the last 30 days
1
When my product arrived it was damaged
2
When my product arrived it had manufacturer's defects
3
I refused delivery of my product because I decided after ordering I didn't need it
4
I decided to cancel my order after it had already shipped
5
I decided to cancel my order before it shipped
6
I provided the wrong shipping address
7
1. I have decided to return a product that I purchased within the last 30 days
RETURNING YOUR product
If you would like to return a product for a refund it can be done only by following the guidelines within this policy. If an item is returned without meeting the requirements within this policy, the item will be refused and sent back to the purchaser. At that point no refund or credit will be issued, so it's vital that you follow the procedures listed here. In order for us to be able to take an item back for a credit or refund, the following requirements must be met:
*
The product cannot be used
*
The product must be in perfect, resalable condition (if it's defective/damaged you must follow the procedures listed in section 2 or 3 to get the product into resalable condition before returning it)
*
An RMA number must be obtained prior to returning the product (instructions on obtaining an RMA are covered later on in this policy)
*
You must request an RMA number (by following the procedures below) within 30 days of the item's delivery date
*
You must have all the original packaging; the box(es), padding, manual, warranty card
If all of the above requirements are met, please contact us for an RMA Number and return shipment instructions. In your RMA Number request email, please provide the name of the person that ordered the product, and the order number that was listed on the receipt. Remember, if you declare that all these requirements are met and we find that to be untrue upon arrival of the product, it will be refused and returned back to you.
ONCE YOUR PRODUCT IS RECEIVED
Once your product is received at our return center it will be inspected for 2 things; shipping damages, and to assure the above requirements were truly met before the product was shipped to us. If the product passes inspection, you can choose a refund for the amount you paid (minus the actual amount we paid in shipping costs to originally send out the product plus the 25% restocking fee.) We urge you to insure your product for the full purchase price when returning it to us, because if shipping damages occur you will need to file a claim in order to get fully reimbursed. If the product is damaged, you will be issued the refund described above (minus the cost of replacement parts needed to get the product back into resalable condition). You'll then have to file a shipping insurance claim to get reimbursed for the amount we deducted for replacement parts. If the product is destroyed by the shipping company, no refund or credit will be issued and you'll have to file a claim with the shipping company to get reimbursed for the destroyed item.
2. When my product arrived it was damaged... What should I do?
If your product is damaged upon delivery, please rest assured we will be quick to assist you in getting your product repaired or replaced as quickly as possible. Some of our products are left at the requested delivery location without need of a signature at delivery time. However, some of our products are shipped using methods that require a signature for complete delivery. If the product requires signature for delivery & looks to be damaged upon first look, accept the package but note "damaged" next to your name when you sign for it. Alternatively, have the driver note the damage and show you that he/she has noted it before they leave. After you've accepted the package (or received it if no signature was required) open it up & attempt to set it up. Keep all packaging materials (e.g. boxes, straps, packing) in case a damage claim needs to be filed - failure to do so could result in ineligibility for a shipping damage claim. If we are unable to file a shipping damage claim due to the original packaging being discarded, replacement parts or a full replacement item may not be free of charge. Once you have inspected the product, please note all damages before contacting us. Customers who have received 1 or more damaged products can contact us directly with their findings. Once we are aware of the damage to your product, we will have the manufacturer send out the needed replacement part(s) and if they choose to, initiate a shipping damage claim. Assuming the procedures within this policy are followed, all replacement parts will be free of charge to the customer.
3. When I opened up my product it had defects... What should I do?
Offering products from reputable companies is important and that's why we strictly offer the top brand names available. If you find a defect on your product, please carefully inspect the entire product and make a detailed list of the issues. Customers that have received 1 or more defective items can contact us directly with their findings. We will immediately notify the manufacturer so a replacement part (or full product replacement) can be sent out. As long as the item is a true defect & not damage done by the customer, the manufacturers we work with will quickly resolve the problem by any means necessary. If a product is damaged (not a manufacturer's defect) upon opening it, please see Policy #2 above for information on how to handle that specific situation.
4. I refused delivery on a product because after I ordered it I decided I no longer needed it... How is this handled?
We highly recommend not doing this. If you refuse delivery on a product (or multiple products) you will not be refunded shipping charges to your specified delivery location or back to us. Additionally, items that go all the way to a customer, and then all the way back without being repackaged or re-secured are very likely to be damaged during the shipment back. If the product is damaged upon return to us, the cost for replacement parts (or total replacement) will not be refunded. We will file a shipping damage claim for the cost of the repairs (or total replacement) but you will only be refunded those expenses if and when the shipping claim is accepted by the shipping company and we are given a reimbursement check. In addition, you will be responsible for the cost of shipping back to the manufacturers facility plus pay a 25% restocking fee.
5. I decided to cancel my order after it shipped... How is this handled?
If an order has been shipped out it cannot be canceled. You can return the product by following the instructions in policy #1. If you decide to refuse delivery of the product, this will be handled according to Policy #4 above.
6. I decided to cancel my order before it shipped... How is this handled?
If we are told to cancel an order before it is shipped we can do so at no expense to the customer.
If an item ships out before we are made aware of the customer's desire to cancel (even if you attempt contact during business hours and are unsuccessful), the situation will be handled based on the appropriate policy above.
7. I provided the wrong shipping address... How is this handled?
If additional shipping expenses are incurred due to a customer providing an incorrect shipping address, those costs will be charged to the credit card used for the order and the customer will be made aware of this via email. If this mistake was made by us or the shipping company, we will "eat" the extra shipping expenses and do our best to expedite the shipment to you.
General Shipping
At Wood-Splitters.com, all shipments within the contiguous USA are free. Generally, orders placed with us will leave our warehouse within one business day. Occasionally, due to unforeseen circumstances, an order will take up to three days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS. We reserve the right to use any carrier.
Shipments To Alaska, Hawaii, Canada, and US Territories
We are happy to ship to one of these areas but unfortunately additional shipping will be charged. To see the cost to ship to one of these areas, add a product to your cart and go through the checkout process. Costs are determined by your exact location. All shipments to one of these areas will also ship within 3 business days. In most cases, your order will leave our warehouse within 1 business day.
International Shipping
Unfortunately, we do not offer international shipping at this time.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.
Returns
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below.
2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed
If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
3. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
4. You've received the product but you've decided you want to return it
If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
1) The item must be unopened, unused, and still in the original packaging.
2) You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.
3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone):
1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR
2) You can get a cash refund for the amount you originally paid LESS a 15% restocking fee and our actual cost for shipping and handling.
In either case, you are responsible for return shipping charges to return the product to us.
5. You refuse the delivery of your order, and it comes back to us
If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.
